Refund Policy

DO YOU OFFER REFUND? 

• Yes we do refund in case damaged or if there was a mistake by packing staff and the product received does not match the product you have ordered.
• In the case of refund shipping and handling charges will not be refunded. 
• The minimum period for processing refund is 7-10 working days.

  RETURNS: SALE & DISCOUNTED PRODUCTS

  Exchanges during a sale or on a discounted product are ONLY applicable if there was a mistake by packing staff and the product received does not match the product you have ordered.

   There are certain scenarios where it is difficult for us to support returns & exchanges. Such scenarios include but are not limited to the following:

• Exchange request is made outside the specified time frame.
• The product is damaged because of use.
• The product was tampered with.

Note: For further queries about exchanges and returns, please contact us at 03458919060 or email us at splashberrykids@gmail.com